If you are certain an invoice should be visible in the merchant portal, the most common reason you cant find it is due to a standard date filter.
Please see below:
If you click on "filters", you can see any active filtrering.
If you wish to remove all filters and make sure you get all possible results in your search, click on the smal x symbol to the right.
Do you have questions or thoughts regarding this?
Please feel free to get back to us at any time, we are glad to assist!
Contact:
Create a ticket in our support portal: https://payerhelp.freshdesk.com/support/tickets/new
Reach out through email: [email protected]
If you login to our Support Portal you can view the status of all your tickets, add comments, access guides in our solutions page, raise new tickets and more using the link below:
https://payerhelp.freshdesk.com/support/login
To get started with using our Support Portal, you will have to activate your account, please respond to this email or contact us at [email protected] and we will help you.
Warm regards!
//Payer Backoffice team
Payer Financial Services AB
Contact: Please use our Support portal here
Our LinkedIn page ∣ www.payer.eu
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