1. Start by logging into the merchant portal here.
2. Search for the invoice you wish to credit, and click on the gear on the right and choose either "Credit invoice Fully" or Credit invoice manually (manually could be if the invoice is to be partly credited or if you need to create a stand alone credit).
See screenshots below:
Credit invoice fully:
The full invoice will be credited.
Here you can choose to partially credit the invoice, or if you want to create a standalone credit invoice (if you want to create a standalone, click the box, otherwise leave it).
Do you have questions or thoughts regarding this?
Please feel free to get back to us at any time, we are glad to assist!
Contact:
Create a ticket in our support portal: https://payerhelp.freshdesk.com/support/tickets/new
Reach out through email: [email protected]
If you login to our Support Portal you can view the status of all your tickets, add comments, access guides in our solutions page, raise new tickets and more using the link below:
https://payerhelp.freshdesk.com/support/login
To get started with using our Support Portal, you will have to activate your account, please respond to this email or contact us at [email protected] and we will help you.
Warm regards!
//Payer Backoffice team
Payer Financial Services AB
Contact: Please use our Support portal here
Our LinkedIn page ∣ www.payer.eu
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