1. Introduction

2. Update bank account configuration

3. Add new bank account configuration

1. Introduction: 
The same information is also attached in Word format at the bottom of this article, this might be easier to use and send in than to copy paste.
For us to update your bank account configuration, we kindly ask you to provide us with the information below. 

We are aware this information may have been provided by you previously and thank you for understanding that this helps us make sure the set up is correct and in line with your requirements.

Primary contact:

Please note that this request must be sent in or approved by primary contact from your organisation, ask your account manager at Payer if you need more information.

Information Proof of ownership*:
Sometimes Payer also requires proof of ownership for the bank account you wish to change to,  your bank contact can help you with this.

We will need information if:

• The provided bank account is not a Bankgiro/Plusgiro.

• Up to date proof of ownership (3 months old or less) has not been provided.
  
  

Payer will inform you if this is necessary. 

 *Proof of ownership (known as a “bank account statement”) needs to be issued by the bank and include the following information:

• The company's legal name
  
• Bank account number
• At least 1 transaction for this bank account needs to be visible

2. Update bank account configuration

Please fill out the information requested below and send it to us through our support portal, fill in the form and click on "Submit" to raise a new ticket: https://payerhelp.freshdesk.com/support/tickets/new, or send it to us via [email protected].

Note: Must be sent in or approved by primary contact.

Bank account you have today:

Bank account you wish to change to:

3. Add new bank account configuration

Please fill out the information requested below and send it to us through our support portal, fill in the form and click on "Submit" to raise a new ticket: https://payerhelp.freshdesk.com/support/tickets/new, or send it to us via [email protected].

Note: Must be sent in or approved by primary contact.

New Bank account:

*What do we mean by Market/Markets?

The markets is the market this bank account will be configured for.
This means that a card payment or invoice that has market SE will be settled to the bank account configured for market SE.

For card payments: The market is determined by the countryCode set. E.g.

api/v2/payments/card/direct

{

  "additionalReference": "string",

  "amount": 1000,

  "backToShopURL": "string",

  "cardPaymentAuthType": "PRE_AUTH",

  "countryCode": "SE",

  "currencyCode": "SEK",

.....

}

For orders and invoices: The market is determined by the invoiceCustomer countryCode. E.g:

api/v2/orders

{

  "additionalReferenceId": "string",

  "clientIpAddress": "string",

  "comment": "string",

  "currencyCode": "DKK",

  "currencyRate": "string",

  "deliveryCustomer": {

    "address": {

      "city": "string",

      "coAddress": "string",

      "companyName": "string",

      "countryCode": "AT",

      "emailAddress": "string",

      "emailAddressBcc": "string",

Do you have questions or thoughts regarding this?
Please feel free to get back to us at any time, we are glad to assist!

Contact:
Create a ticket in our support portal: https://payerhelp.freshdesk.com/support/tickets/new

Reach out through email: [email protected]

Support Portal

If you login to our Support Portal you can view the status of all your tickets, add comments, access guides in our solutions page, raise new tickets and more using the link below:
https://payerhelp.freshdesk.com/support/login

To get started with using our Support Portal, you will have to activate your account, please respond to this email or contact us at [email protected] and we will help you.

Warm regards!

//Payer Backoffice team

Payer Financial Services AB

Contact: Please use our Support portal here

Our LinkedIn page ∣ www.payer.eu