For us to grant access to the merchant portal, we kindly ask you to provide us with the information necessary to create credentials (Login details).
In short, fill out this form and ask a primary contact to send in a confirmation on the request and wich acess level to support@payer.eu.
This information will be necessary before we create new users on your account, and if information is updated on a existing user such as "changed email address" or access level
Precautions and safety measures:
Primary contact:
Please note that this request must be sent in or approved by a primary contact from your organisation, ask your account manager at Payer if you are uncertain.Written request:
All requests (New user, removal or any change to a current user) must come in written format to us and a confirmation sent to support@payer.eu or via our Support Portal (Here is a guide to our Support Portal).Access to login details
Login details will ONLY be sent out to the user (either a new user requested or an existing user where a change has been requested).Information needed:
For a new user/update a current user we need you to fill out one of the form linked belowInactivate a user
Please send us an email (a confirmation from primary contact is needed) to support@payer.eu or via our Support Portal (Here is a guide to our Support Portal).
Step 1: Fill out below form
Step 2: Send an email to "support@payer.eu" to confirm your request
Fill out this form and follow the instruktions above: https://forms.gle/6AxGQMYMX44B1ExS7
Anyone can send in this information as long as a primary contact from your organisation verifies/approves in written format before it is set up and sent out.
Once we have received the information needed and gotten the confirmation from a primary contact we will set up the account and send out login details as soon as possible.
Other information:
For users without Swedish BankID:
Please do observe that the link (that is included in the email we send to the new user) where the user can access the credentials is only valid for 7 days and is only accessible once for security measures.
After the link is opened it stops working. If the link does not work please send an email to support@payer.eu or raise a ticket through our Support Portal and we will send a new link to the user.
Sign in page to the Merchant portal: https://b2b.payer.se/merchant-admin#/login
Do you have questions or thoughts regarding this?
Please feel free to get back to us at any time, we are glad to assist!
Contact:
Create a ticket in our support portal: https://payerhelp.freshdesk.com/support/tickets/new
Reach out through email: support@payer.eu
If you login to our Support Portal you can view the status of all your tickets, add comments, access guides in our solutions page, raise new tickets and more using the link below:
https://payerhelp.freshdesk.com/support/login
To get started with using our Support Portal, you will have to activate your account, please respond to this email or contact us at support@payer.eu and we will help you.
Warm regards!
//Payer Backoffice team
Payer Financial Services AB
Contact: Please use our Support portal here
Our LinkedIn page ∣ www.payer.eu
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