To export a settlement file, please follow the steps below.
1. Login to the Merchant Portal here ->
2. Navigate to “Settlements” in the menu->
3. Click in “Filters” and choose the dates that you are interested in exporting->
4. Choose Currency
5. Click on “Apply”
6. At the bottom of the page you will find the button to export your results “Export all search results to CSV”.
If you only want to export a specific settlement file, you click on the gear under “Actions” and then choose the format to export.
*Please note that the maximum number of files that can be aggregated in the same report is 100. If you need more that 100 you will need to download multiple reports and then add them together in excel.
Example:
Should you need any further assistance, feel free to get back to us at anytime, we are glad to assist.
Support Portal
If you login to our Support Portal you can view the status of all your tickets, add comments, raise new tickets and more using the link below:
https://payerhelp.freshdesk.com/support/login
To get started with using our Support Portal, you will have to activate your account, please respond to this email or contact us at [email protected] and we will help you.
Payer Financial Services AB
Contact: Please use our Support portal here
Visiting address: Kvarngatan 14, 118 47 Stockholm
Our LinkedIn page ∣ www.payer.eu
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